BT announced earlier this month the shock decision that that they will close and withdraw their BT Redcare operations on August 1, 2025. We understand that this will affect over 100,000 private customers and businesses whose fire and intruder alarms use this technology to send activations signals from the their premises to a central station.
If your system uses this technology you will need to find an alternative comparable solution especially if your insurance policy has a requirement for an ‘approved’ form of signalling.
This approval may be to satisfy an Alarm Condition within your policy wording or by the Insurer’s Risk Control Surveyor. Failure to comply may invalid your policy in the event of a loss!
There are a very limited number of alternative suppliers so you should act quickly as the closer we get to 1 August 2025, the more likely installation bottlenecks and product shortages will begin to occur.
Generally speaking Insurers will accept signalling products like the CSL Dualcom Gradeshift Pro DP3 (or other dual path Alarm Transmission System with performance level DP3 certificated to BSEN50136-1:2012) but it is important that you check and ensure this will be accepted by your Insurer as a like-for-like replacement.
Insurers prefer alarms systems that are: –
- Installed by a company regulated by the National Security Inspectorate (NSI). This includes the National Approval Council for Security Systems (NACOSS) and the Security Systems and Alarm Inspection Board (SSAIB).
and
- Will be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).
If you are uncertain whether your new systems meet the requirements please speak to us.
Source: Thank you to AXA Insurance for bringing awareness of this important topic
