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Claims

We are in your corner!

The real test of an Insurance policy is discovered when a claim arises. It is then that you truly find out whether your Insurance arrangements really cater for their needs. It is at this point that you discover the value of a good Insurance Broker.

We recognise just how stressful and traumatic claims can be, and we understand the importance of providing an outstanding claims service. During these difficult times we have the opportunity to show our clients exactly how good our service can be.

If the worst happens and you need to make a claim, you will benefit from the highest standard of care. We are here to assist you at every stage, from completing a claim form to giving technical advice to arranging the settlement.

Claims process:

1. Contact us

Speak with a member of our team. Phone, email or pop in – we’ll talk you through the first steps in the process.

2. Claims form

We’ll help draw up the necessary paperwork to get the ball rolling. We take the hassle out of the paperwork.

3. Visit

We support you at appointments such as loss adjuster visits or investigators who may be looking into your claim.

1. Contact us

Speak with a member of our team. Phone, email or pop in – we’ll talk you through the first steps in the process.

2. Claims form

We’ll help draw up the necessary paperwork to get the ball rolling. We take the hassle out of the paperwork.

3. Visit

We support you at appointments such as loss adjuster visits or investigators who may be looking into your claim.

4. Repair

We help locate suitable repairers, tradesmen, contractors or flood damage specialist to ensure your property is looked after.

5. Reporting

We can report claims on your behalf so you don’t have to deal with the telephone queues, freeing up your time.

6. Uninsured

We help pursue any uninsured losses against third parties in-house or with the assistance of your Insurers as far as practicable.

4. Repair

We help locate suitable repairers, tradesmen, contractors or flood damage specialist to ensure your property is looked after.

5. Reporting

We can report claims on your behalf so you don’t have to deal with the telephone queues, freeing up your time.

6. Uninsured

We help pursue any uninsured losses against third parties in-house or with the assistance of your Insurers as far as practicable.

Claims reporting numbers:

All claims should be reported to Munro Greenhalgh during our normal office hours (9-5).
Outside these times, please refer to your insurance company’s emergency 24 hour number listed below.

Get in touch with us on 01706 82 4023 or click into the contact section to find out more

Munro Greenhalgh Registered in Cardiff. Reg. no: 1334008. Authorised & Regulated by the Financial Conduct Authority (FCA). Check the register here.

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Munro Greenhalgh Registered in Cardiff. Reg. no: 1334008. Authorised & Regulated by the Financial Conduct Authority (FCA).

Insurer:	None Motor Claims:	Motor Claims
		Accident/Theft	Windscreen & Glass Only
Ageas	All 0345 1223283	0345 1258833	0800 174764
AIG	Business Travel: +44(0)1273 552922 (Medical Emergency) Property 0844 8920319	N/A	N/A
Allianz	Property 0344 4129988 Liability 0344 8939500	0370 6064912	0370 6064912 (Opt 1)
Aviva	Property 0345 0308618	0800 246876	0800 246876
AXA	Property 0345 6002716 Motor Trade 0370 9001753	0345 9004185	0800 2061809
Covea	All 0330 0242266	0330 0242230	0330 0242230
NIG	Property 0345 2465602 (Working Hours) Emergency 01732 520270	Fleet 0345 3004644 Van 0345 6071626	0800 0283754
QBE	0800 0853187	0808 1008181	0808 1008181
Royal & Sun Alliance	Property 0330 1024100	0330 1000565	0800 7834695
Zurich	Property 0800 0280337	0800 3029055	0800 0556767

Personal Motor — Car & Van

Insurer:	Claims Line Numbers:	Windscreen: (The Same?)
ABC	0330 678 5554	0330 678 5590
Ageas	0345 1223018	0800 174764
Aviva	0800 678999	YES
AXA	0345 6080230	0800 363636
Broker Direct	01204 600315	01204 600315 (Opt 1)
Covea	0330 0242240	0330 0242270
Highway	0330 678 5552	0330 678 5590
LV Clear Car	0330 678 5554	0330 678 5590
Zurich	0800 0261779	0800 0261779

Household Insurance:

Insurer:	Claims Line Numbers
Ageas	0345 1223019
Aviva	0800 012345
AXA	0330 0246842
Covea	0330 0242255
LV Rainbow Home	0330 678 5009
Royal & Sun Alliance	0330 1024010
Zurich	0800 8934200