We are in your corner

The real test of an Insurance policy is discovered when a claim arises. It is then that you truly find out whether your Insurance arrangements really cater for their needs. It is at this point that you discover the value of a good Insurance Broker.

We recognise just how stressful and traumatic claims can be, and we understand the importance of providing an outstanding claims service. During these difficult times we have the opportunity to show our clients exactly how good our service can be.

If the worst happens and you need to make a claim, you will benefit from the highest standard of care. We are here to assist you at every stage, from completing a claim form to giving technical advice to arranging the settlement.

Claims process

Contact us

Speak with a member of our team. Phone, email or pop in – we’ll talk you through the first steps in the process.

Claims form

We’ll help draw up the necessary paperwork to get the ball rolling. We take the hassle out of the paperwork.


We support you at appointments such as loss adjuster visits or investigators who may be looking into your claim.


We help locate suitable repairers, tradesmen, contractors or flood damage specialist to ensure your property is looked after.


We can report claims on your behalf so you don’t have to deal with the telephone queues, freeing up your time.


We help pursue any uninsured losses against third parties in-house or with the assistance of your Insurers as far as practicable.

Claims reporting numbers

All claims should be reported to Munro Greenhalgh during our normal office hours (9-5). Outside these times, please refer to your insurance company’s emergency 24 hour number listed below.





Non Motor Claims Line



Motor Claims Line






Windscreen & Glass Only






All: 0345 122 3283



0345 125 8833



0345 125 8860






Business Travel: +44(0)1273 552 922
(For Medical Emergency)


Property: 0844 856 2028



0345 266 0575



0345 2660575






All: 01603 729310



0330 123 0899









Property: 0344 412 9988


Liability: 0344 893 9500



0800 587 5858



0800 5875 858






Property: 0345 030 7765



0800 246 876



0800 246 876






Property: 0370 850 7134 (option 4)



0800 269661



0800 269661






All: 0330 024 2266



0330 0242244



0330 0242244






Property: 0345 603 8381 (option 4)












All: 0808 2520542












All: 0800 032 1170



0800 028 9655



0800 028 9655






Property: 01732 520270












Property: 0345 246 1478



0345 300 4644



0800 363636



I Prism



All: 0845 200 0948












All: 0800 685 3187



0808 100 8181



0808 100 8181



Royal & Sun Alliance



Property: 0345 300 4006



0330 100 0565



0800 7313172



Towergate & Fusion



All: 0344 892 0967



0344 892 1327



0344 892 1327






Property: 01737 787557



01737 787788



01737 787788






Property: 0800 056 7999



0800 302 9055



0800 302 9055



Private Car Insurance

Insurer Claims line Number Windscreen The Same?
ABC Insurance 0800 6335430  Yes
Ageas Insurance 0345 122 3018 0800 174 764
Allianz Insurance 0345 6000 676 Yes
Aviva Insurance 0800 678 999 Yes
AXA Insurance 0345 608 0230 Yes
Chaucer Insurance 0800 072 2050 0800 072 2050
Covea Insurance 0330 024 2240 Yes
Highway Insurance 0800 0289655 0800 678 1010
Royal & Sun Alliance 0800 096 4567 0800 096 3456
Zurich Solutions 0800 026 1790 08000 685 710
Zurich (via Broker Direct) 0800 026 1779 08000 685710
Household Insurance
Insurer Claims Line Number
ABC Insurance 0800 633 5814 
Ageas Insurance 0345 122 3019 
Allianz Insurance 0345 073 1114 
Aviva Insurance 0800 012345
Aviva Distinct 0800 051 1750
AXA Insurance 0330 024 6842 
AXA Exclusive/Advanced 0330 024 6832
Covea Insurance 0330 024 2255 
Home & Legacy Insurance 0344 893 8360 
Royal & Sun Alliance 0330 1024006 
Towergate Household 01708 777710
I Net Insurance 0330 0555211 
Zurich Home Solutions 0800 8934200 
Zurich Advantage 01204 600 311


What our customers say

  • Ian Hayes of Munro Greenhalgh has been our Insurance Broker for a number of years. You would expect to see an insurance broker only when there is a claim – but that is definitely not the case with Ian and the team at Munro-Greenhalgh. It also helps that Ian is a passionate cricketer himself - he completely understands how a club operates and the risks associated with it. Our club has undergone recent developments including extending our pavilion and purchasing new machinery. We have regular review meetings to keep up to date with any changes and they provide a full risk management service that is tailored to our club's needs. Kieran Coe, Club Secretary, Tottington St. John's Cricket Club
    Tottington St. John’s Cricket Club
  • I arrived at the showroom one morning to find it absolutely swimming in water. A new water heater fitted the day before had leaked out all night and flooded the premises. I rang Ian at Munro Greenhalgh and within half an hour he was sweeping the water out! We got some heaters going and with a lot of hard work, managed to continue trading. A massive thanks to Ian for his efforts that morning! Munro’s then organised settlement of the claim with the insurers, talking us through the process so that it all happened quickly and successfully. Ian represents real customer service and we are extremely happy to have Munro Greenhalgh protecting our business. Craig Armstrong, Burning Desire Fireplace Centre, Ramsbottom:
    Burning Desire
  • We have a really good working relationship – they are easy going, approachable and react quickly. A recent claim (for flood damage) was dealt with swiftly and effectively. Running a business like Thompson Jones requires a certain amount of trust in specialist suppliers and we rely upon Munro Greenhalgh to understand our needs and keep us covered and protected.” David Smith, Director at Munro Greenhalgh agrees: “Thompson Jones are our Accountants and we work together really well – they provide excellent advice, are a proactive team and their tailor-made approach comes from them understanding us as a business.
    • Peter Carlin, owner and Director
    Thompson Jones Business Services
  • Munro Greenhalgh have been with us from the start – 1998 – and even before that for my Dad’s business. You would expect to see an insurance broker only when there is a claim – but that is definitely not the case with Stephen. We have regular meetings to keep up to date with any changes and they provide a full risk management service that is tailored to my business’s needs.  The nature of my business – especially with the carriage of heavy plant for construction sites – means that I must have appropriate protection and I trust in Munro’s to provide this.
    • John Irwin, Managing Director of Irwin Plant & Equipment Services
    Irwin Plant & Equipment Services
  • “Ian has looked after us for 20 years now. The regular visits to update our cover and complete the form filling in mean we are confident that our business is properly protected. And we know, first hand, how important that is! When a removals van almost removed our canopy a few years back, Ian was here until the early hours making sure that the canopy was taken down carefully and within the law. He also managed to negotiate on our behalf an acceptable early settlement with the insurers. I would not hesitate to recommend Munro Greenhalgh – they are easy to deal with and crucial to the smooth running of our business.”
    Sunnybank Service Station
  • “We invited Munro Greenhalgh in at the 11th hour really – after they were recommended locally. From that moment they have showed that they understand the needs of a manufacturing business like ours. Saving us a considerable amount of money – I think it was around a 40% saving - on our combined commercial policy without compromising our levels of cover is great business! They have also been proactive in handling a claim for us that we previously almost gave up on. Working with Munro’s is now an integral part of our company and knowing that we are properly covered allows us to get on and maintain our business growth.”
    Vacuum Pouch Company
  • I cannot tell you how good he is having saved us thousands over the years especially when in business. Stephen’s firm specialise in all insurance matters but it’s when you have a claim or indeed need specialist business cover. I just trust the advice given as its proved to be so invaluable. It’s just a telephone call and everything just gets sorted and sorted correctly.

    Alan Preen of Electric Help, Milton Keynes
  • “Munro-Greenhalgh have handled our company insurances for almost 10 years and we have always received superb advice and guidance, especially around renewals and claims. They handle all aspects of our insurance needs from our Marine Insurance and Company Fleet to Directors & Officers Liability cover, over lives would definitely be more complicated without their experienced team behind us. Their personal and professional approach make it easy for us to recommend them to any business  ”
    Chris Dalziel, Director of Compudal Ltd, Manchester

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