Claims

We are in your corner!
The real test of an Insurance policy is discovered when a claim arises. It is then that you truly find out whether your Insurance arrangements really cater for their needs. It is at this point that you discover the value of a good Insurance Broker.

We recognise just how stressful and traumatic claims can be, and we understand the importance of providing an outstanding claims service. During these difficult times we have the opportunity to show our clients exactly how good our service can be.

If the worst happens and you need to make a claim, you will benefit from the highest standard of care. We are here to assist you at every stage, from completing a claim form to giving technical advice to arranging the settlement.

Claims process:

1. Contact us

Speak with a member of our team. Phone, email or pop in – we’ll talk you through the first steps in the process.

2. Claims form

We’ll help draw up the necessary paperwork to get the ball rolling. We take the hassle out of the paperwork.

3. Visit

We support you at appointments such as loss adjuster visits or investigators who may be looking into your claim.

1. Contact us

Speak with a member of our team. Phone, email or pop in – we’ll talk you through the first steps in the process.

2. Claims form

We’ll help draw up the necessary paperwork to get the ball rolling. We take the hassle out of the paperwork.

3. Visit

We support you at appointments such as loss adjuster visits or investigators who may be looking into your claim.

4. Repair

We help locate suitable repairers, tradesmen, contractors or flood damage specialist to ensure your property is looked after.

5. Reporting

We can report claims on your behalf so you don’t have to deal with the telephone queues, freeing up your time.

6. Uninsured

We help pursue any uninsured losses against third parties in-house or with the assistance of your Insurers as far as practicable.

4. Repair

We help locate suitable repairers, tradesmen, contractors or flood damage specialist to ensure your property is looked after.

5. Reporting

We can report claims on your behalf so you don’t have to deal with the telephone queues, freeing up your time.

6. Uninsured

We help pursue any uninsured losses against third parties in-house or with the assistance of your Insurers as far as practicable.

Claims reporting numbers:

All claims should be reported to Munro Greenhalgh during our normal office hours (9-5).
Outside these times, please refer to your insurance company’s emergency 24 hour number listed below.

Insurer:
None Motor Claims:
Motor Claims
Accident/Theft
Windscreen & Glass Only
Ageas
All 0345 1223283
0345 1258833
0800 174764
AIG
Business Travel:
+44(0)1273 552922
(Medical Emergency)

Property
0844 8920319
N/A
N/A
Allianz
Property
0344 4129988

Liability
0344 8939500
0370 6064912
0370 6064912 (Opt 1)
Aviva
Property
0345 0308618
0800 246876
0800 246876
AXA
Property
0345 6002716

Motor Trade
0370 9001753
0345 9004185
0800 2061809
Covea
All 0330 0242266
0330 0242230
0330 0242230
NIG
Property
0345 2465602
(Working Hours)

Emergency
01732 520270
Fleet
0345 3004644

Van
0345 6071626
0800 0283754
QBE
0800 0853187
0808 1008181
0808 1008181
Royal & Sun Alliance
Property
0330 1024100
0330 1000565
0800 7834695
Zurich
Property
0800 0280337
0800 3029055
0800 0556767

Personal Motor — Car & Van

Insurer:
Claims Line Numbers:
Windscreen: (The Same?)
ABC
0330 678 5554
0330 678 5590
Ageas
0345 1223018
0800 174764
Aviva
0800 678999
YES
AXA
0345 6080230
0800 363636
Broker Direct
01204 600315
01204 600315 (Opt 1)
Covea
0330 0242240
0330 0242270
Highway
0330 678 5552
0330 678 5590
LV Clear Car
0330 678 5554
0330 678 5590
Zurich
0800 0261779
0800 0261779

Household Insurance:

Insurer:
Claims Line Numbers
Ageas
0345 1223019
Aviva
0800 012345
AXA
0330 0246842
Covea
0330 0242255
LV Rainbow Home
0330 678 5009
Royal & Sun Alliance
0330 1024010
Zurich
0800 8934200